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Terms of Use for the Neiv App

Edition dated October 14, 2026. Document version: 2026-10-14. It takes effect on the day an app update containing this edition is released on the App Store and applies to you from the moment you accept it in the app; until then, the previous edition dated September 28, 2026 applies to you.

1. Overview

These Terms are a public offer to enter into a contract of adhesion between you and the developer of Neiv: the License section grants permission to use the app; the other sections set out the service terms. Apple is not a party to this contract; App Store purchases are also subject to Apple's separate terms. You can read and save the text before accepting; tapping “Accept Terms” accepts the displayed edition, while a separate checkbox records your agreement to the technical characteristics. Accepting these Terms, browsing the website or using free minutes does not start a paid subscription. Neiv is an informational navigation tool: its estimated position has an error margin and does not replace your attention, road signs or other sources of orientation. Precise DR requires a third-party adapter in the vehicle's diagnostic port; connecting it carries its own risks (section 6). Without an adapter, Neiv can only estimate position approximately from the phone's sensors (the “phone only” mode, sections 3 and 8): its accuracy is lower, it does not detect GPS spoofing, and its availability depends on the server. The app is intended for people aged 16 or over: drivers legally entitled to drive, or passengers who do not interfere with driving; the statutory rights of minors and other people remain protected. A person aged 16 to 18 has limited legal capacity, so a paid feature is taken out by the holder of the Apple account from which the purchase is made. Data processing rules are provided separately at https://neiv.app/privacy.

These Terms are submitted in the App Store as the developer's own licence agreement for every country and region where Neiv is available, so Apple's Standard Licensed Application End User License Agreement (Standard EULA) does not apply to Neiv. If the App Store page for Neiv nevertheless shows Apple's standard agreement, these Terms supplement it for the service (DR access, subscriptions, minutes, programmes, data); if they conflict, the provision more favourable to you applies, and your mandatory rights remain protected.

2. Who we are and how to contact us

The developer, licensor and personal data controller is Kiril Polishchuk (Поліщук Кіріл Васильович), individual entrepreneur registered in Ukraine. Details required for that status, postal address and contact telephone number: tax ID 3811908712, 23B Sviatoslava Khorobroho St, apt. 53, Berdychiv, Zhytomyr Oblast, 13303, Ukraine, phone +380 97 277 47 44.

App Store purchases are made through Apple or the Apple affiliate designated for your country, named on your App Store receipt. For the Ukrainian App Store, this is Apple Distribution International Ltd., Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland. Payments go through Apple; the developer grants rights to the app. We are responsible for the app's operation, content and support. Apple has no obligation to provide maintenance or technical support for Neiv.

The neiv.app website provides information about the app, documents and programme entry forms. Each programme is governed by its published rules. Merely browsing the website does not constitute acceptance of new obligations or create a payment obligation.

3. What Neiv does and its limits

GPS is the primary source of position. When the signal disappears or becomes questionable, Neiv estimates the vehicle's position using its speed through an OBD adapter, the phone's gyroscope and a road graph. This dead reckoning is labelled DR. The result is an estimate, not a measurement with guaranteed accuracy. The assessment of GPS reliability can also be wrong.

Without an OBD adapter, Neiv can estimate position approximately: only from the phone's sensors (accelerometer, gyroscope, barometer, magnetometer) and a road graph, without the vehicle's speed. This is the “phone only” mode. Its accuracy is lower than with an adapter and the error grows faster; this mode does not detect GPS spoofing or distortion. It may be unavailable: the server turns it on or off through a signed settings file (section 8), and it does not work on a device without the required sensors or without a downloaded region. When the mode is unavailable, Neiv remains an ordinary GPS navigator.

Neiv may also determine or refine position and heading automatically, without any action by you, including from the route and the road graph when GPS is unavailable or unreliable. This function is on by default, is an estimate and can be wrong: it can place the point on the wrong road or with the wrong heading. You can set the position by hand (“I'm here”); the function can be switched off remotely (section 11).

The error may be metres, or tens of metres and more after an extended period without reliable GPS. This describes a possible scale of error, not a promised upper limit. The app can identify the wrong road, direction of travel or GPS reliability. We do not promise detection of every spoofed signal, a particular accuracy in metres or uninterrupted operation under all conditions.

Results depend on the vehicle and adapter, available signals, sensor accuracy, the phone's position and mounting, connection quality, the road, software versions and map coverage. The map and road graph may be incomplete or outdated, missing new closures, checkpoints, private access roads or height and weight restrictions. A route is a suggestion. A road appearing on the map does not establish that driving on it is permitted or safe.

Speed camera alerts come from open data that may be incomplete, outdated or inaccurate: a camera may be missing or shown in error, and the speed limit shown may differ from the road sign. Alerts are informational and do not permit speeding elsewhere; road signs and traffic law prevail. You can turn the feature off in Settings.

Neiv is not an autonomous or assisted vehicle control system, an emergency service or certified professional navigation for aviation, maritime use or special-purpose vehicles. It is not a standalone detector of electronic warfare equipment and does not replace driver attention.

Maps and the road graph are prepared from mapping data and downloaded to the phone. Navigation calculations for a downloaded region run on the device. Downloads, updates, purchases and periodic verification of DR access require an internet connection. An offline map does not mean unlimited offline access to every feature; time limits are in section 8. This description does not remove your rights if the app fails to conform to the contract or the law.

4. Important characteristics for separate acceptance

Before you begin using the app, we separately display the following characteristics. The checkbox next to their description is not preselected and is separate from acceptance of the whole contract.

• Without reliable GPS, position is an estimate with an accumulating error and no guaranteed limit in metres; matching to a road can be wrong.
• The GPS trust check can be wrong: signal spoofing may go unrecognised or be suspected mistakenly.
• Precise DR depends on a third-party adapter, vehicle compatibility and available speed data; having a diagnostic port alone does not guarantee operation.
• An adapter in the diagnostic port, together with the app's requests, can cause fault codes and warning lights, control-unit faults, limp mode of the engine or transmission or a drained battery on some vehicles; cheap ELM327 clones are the riskiest. Choosing the adapter and unplugging it when parked is up to you.
• Without an adapter, only the approximate “phone only” mode may be available: its accuracy is lower, it does not detect GPS spoofing, and it needs an internet check at least once every 7 days. The mode is free for the launch period: we may change, restrict, make it paid or discontinue it.
• Neiv may determine or refine position and heading automatically, without any action by you. This function is on by default and can be wrong: it can place the point on the wrong road or with the wrong heading.
• Connections can drop and the app can close or restart; the position display can stop, and the initial position may need to be established again after a restart.
• The primary scenario is a mounted phone with its screen on. Background operation depends on iOS permissions and restrictions, power and temperature; uninterrupted background operation is not guaranteed.
• Free minutes are consumed while the relevant DR mode operates with an adapter, including in the background and in “Check without GPS”; emergency minutes are not available for that check.
• Offline maps and road matching require downloaded regions. Outside available coverage, some functions are unavailable, and regional data may not reflect current road conditions.
• When trusted GPS returns, the estimate is corrected; the displayed position can jump.
• DR requires periodic online access verification; its display can stop when that verification or the cold-start offline allowance expires, even with maps already downloaded.
• Routes, camera alerts and occupied-territory boundaries can be inaccurate. You use real-time navigation at your own risk; driving and compliance with traffic law remain your responsibility.

By selecting the separate checkbox, you agree to receive the feature with the specific characteristics described above. General acceptance of the Terms does not replace this agreement. It applies only to disclosed characteristics. It does not make every failure, unsafe behaviour or departure from what was promised acceptable, and does not remove statutory remedies.

Acceptance is stored on your device together with the version, time, language, text and list of separately accepted characteristics. The time comes from the device clock and is not an independently certified timestamp. You can save a copy from the Terms screen in the app.

5. Safety and driver responsibilities

Set up your phone, download regions and, if you use an adapter, connect it before driving. Secure the phone in a suitable holder (in the “phone only” mode, the phone shifting relative to the vehicle reduces accuracy); both the phone and the adapter must be in the vehicle whose data is being used. Do not hold the phone or interact with its screen while driving. Stop safely before changing settings, reading documents or troubleshooting.

Watch the road. Glance at navigation only when it does not distract you from driving. Follow the traffic laws of the country where you drive (in Ukraine, Ukraine's Rules of the Road), signs, road markings, traffic controllers and authorised officials regardless of Neiv's display. Do not use it as your sole source of navigation. The driver decides how to drive; the app does not control the vehicle and does not remove responsibility for traffic violations or their consequences.

Apple requires this notice for real-time navigation: YOUR USE OF THIS REAL TIME ROUTE GUIDANCE APPLICATION IS AT YOUR SOLE RISK. LOCATION DATA MAY NOT BE ACCURATE.

Ukrainian translation: ви використовуєте цей застосунок маршрутного ведення в реальному часі на власний ризик. Дані про місцеположення можуть бути неточними. This means that you assess road conditions and driving decisions yourself. The notice does not remove liability imposed on us by law or your mandatory rights.

Do not rely on Neiv for tasks requiring precise measurement of location, distance or heading where inaccurate, delayed or incomplete data could cause death, injury, property damage or environmental harm. If the display is doubtful, do not make a dangerous manoeuvre based solely on it.

Neiv is intended for civilian road navigation. Do not use it for military or intelligence tasks, combat control or weapon guidance. This requirement concerns the purpose of use, not a person's profession during a civilian journey. Observe lawful local traffic restrictions and curfews. A route is not an access permit. Do not transmit information about military or critical facilities or movements where prohibited by law. Neiv does not publish your tracks to other users; recordings are sent to the developer by your choice. If you send a recording manually, check whether you are entitled to transmit that information.

Neiv shades the temporarily occupied territories of Ukraine and does not route into them, and maps of those territories may be unavailable. Their boundaries are approximate: we approximate them ourselves from open data—the official list of occupied settlements and OpenStreetMap map data. They are not official boundaries and do not reproduce the official list; they are updated with a delay. The absence of a mark, or a map or route outside those boundaries, does not mean that an area is safe or accessible and is not a permission to travel. Near combat areas, at checkpoints and in restricted zones, follow the decisions of military administrations, instructions from authorised officials and official warnings.

6. Your vehicle and third-party equipment

Precise DR requires a compatible iPhone, vehicle and OBD adapter, purchased separately; the “phone only” mode does not require an adapter. An OBD-II port, ELM327 label or Bluetooth capability does not guarantee iOS or Neiv compatibility. Check requirements and the adapter catalogue before purchasing a subscription, and test your equipment combination during free use, safely and before driving.

“Verified”, “Recommended”, “Not recommended” and “Incompatible” labels reflect our known experience and technical requirements. “Verified” refers to the stated test conditions. It is not a guarantee for every unit, firmware version or vehicle combination, or equipment certification. “Not recommended” means both lower accuracy and a higher risk of the faults described below.

The app receives data through diagnostic requests and supported bus-reading modes. It is not intended to control movement, change vehicle settings or reprogramme vehicle control units. We are not the manufacturer or seller of your adapter and provide no warranty for it. Claims about a defect in the adapter itself are, by law, addressed to its manufacturer, importer or seller.

Only you start the adapter mode check (“Check modes”): it sends standard diagnostic requests and listens to the bus without commands that change vehicle settings, but it puts extra load on the bus; what it sends to us is described in the Privacy Policy. A vehicle request does not oblige us to add support for that vehicle; we may notify you of the outcome in the app.

Risks of connecting to the diagnostic port. The adapter connects to the bus your vehicle's control units use to exchange data, and while it is running (including in the background) Neiv regularly sends diagnostic requests through it and listens to the bus. With some combinations of vehicle, adapter and firmware — most often cheap ELM327 clones (“v1.5”, “v2.1”, unbranded and Wi-Fi) — this can cause fault codes and warning lights (Check Engine, ABS and others), freezing or restarts of individual control units, individual systems switching off, difficult starting, limp mode of the engine or transmission and, in rare cases, the need for diagnostics or reprogramming of a control unit at a workshop. Such faults are also possible with an adapter labelled “Verified” or “Recommended”. An adapter that does not go to sleep can drain the battery within days or weeks of parking.

Rules for using an adapter. You choose the adapter; use models labelled “Verified” or “Recommended” and follow the vehicle and adapter manufacturers' instructions. Plug in and remove the adapter only when the vehicle is stationary. Remove it from the port when you leave the vehicle overnight or longer, unless the adapter manufacturer expressly guarantees that it sleeps. Run “Check modes” only when parked. If new fault codes, warning lights or unusual vehicle behaviour appear after connecting, stop safely, remove the adapter and do not use it until the cause is clear; if needed, visit a workshop and tell us through the feedback form.

Neiv only reads data: it sends only read requests to the vehicle bus, does not clear fault codes, change settings or write data to vehicle control units. Other commands the app sends change only the operating mode of the adapter itself, for example putting it to sleep. Before an adapter is connected for the first time, the app shows a warning about these risks and asks for confirmation. If the app recognises an adapter as a likely cheap ELM327 clone, it stops requests to the vehicle and resumes them only after your separate confirmation. This recognition is probabilistic, not guaranteed: a clone may go unrecognised, and another adapter may be mistaken for a clone.

Vehicle and adapter warranties and insurance cover are governed by their respective contracts and the law. We do not promise that any adapter will have no effect on them, and do not claim that connecting an adapter automatically cancels a warranty or insurance cover. Comply with applicable third-party terms; mobile data is charged under your own tariff. These provisions do not remove our responsibility for our own actions or the app.

7. License and open components

We grant you a public, non-exclusive, non-transferable license without sublicensing rights to install and use Neiv for its intended purpose on compatible Apple-branded devices that you own or control, as permitted by the Apple Media Services Usage Rules. The app may also be accessed and used by other accounts associated with the purchaser through Family Sharing, volume purchasing or Legacy Contacts, as permitted by Apple. Our usage rules do not conflict with the Apple Media Services Terms or applicable Volume Content Terms.

The license applies in every country or region where Apple makes Neiv available for download, throughout lawful use under these Terms; access rights permitted by Apple and mandatory law remain protected. Basic use is free; paid features are available within the access you have purchased or been granted. Ownership of the software is not transferred. Rights to code and other materials belong to their respective rightsholders.

Do not copy, sell, distribute or modify the software beyond the license granted; do not decompile or reverse-engineer it except where expressly permitted by law or the applicable open license. Do not impersonate Neiv's developer. Do not bypass lawful payment protections, interfere with the service or use automated downloads to create a load that disrupts it. These restrictions do not remove rights to open data, including obtaining and using databases under ODbL.

Map data: © OpenStreetMap contributors, Open Database License (ODbL) 1.0. Copyright and license information: https://www.openstreetmap.org/copyright. ODbL text: https://opendatacommons.org/licenses/odbl/1-0/. Open licenses prevail for their respective components and data. Open-component notices are available offline in “Open-source licenses”. To obtain, free of charge, the relevant machine-readable derivative OSM database or alteration materials, and source code to which open licenses require access, contact support@neiv.app.

We, not Apple, are responsible for investigating, defending, settling and discharging third-party claims that the app or your possession and use of it infringes their intellectual property rights.

8. Free minutes, the “phone only” mode, subscriptions and refunds

Free access

Basic GPS navigation is free. DR with an adapter requires a subscription or available free minutes; the “phone only” mode is governed by the separate subsection below. Neiv minutes are not an Apple trial subscription and do not automatically convert to a paid subscription. Payment arises only after a separate App Store purchase confirmation.

Access without GPS is consumed in this order: starter minutes, weekly minutes, referral programme minutes (section 9), and emergency minutes last. Reinstalling does not create entitlement to new starter or emergency minutes. Balances and deadlines are shown in the app. Minutes are consumed while the relevant DR mode operates with an adapter, including in the background, rather than while you look at the screen; the “phone only” mode does not consume minutes. “Check without GPS” uses the main minutes, not emergency minutes. The demo does not consume minutes. Once the available allowance is exhausted, the DR display may stop during a journey; basic functions that do not depend on it remain available.

The “phone only” mode

If no OBD adapter is connected, Neiv can estimate position without GPS approximately, from the phone's own sensors (section 3). Free for the launch period: until we say otherwise, this mode is available without a subscription, does not consume free minutes and requires no purchase. This is a voluntary, free offer for the launch period, not part of the paid service, and it has no guaranteed duration.

• Internet check. The mode is turned on by a signed settings file from our server that is no more than 7 days old. Connect to the internet at least once every 7 days; without a fresh file the mode does not turn on and navigation runs on GPS. The decision applies from the start of a journey until its end.
• Changes. For the future, we may change the mode or the conditions of its availability, restrict it (including for particular app versions or for a period of time), make it paid (for example, only with a subscription) or discontinue the mode or its being free. We notify you in the app, by a message or by the mode's status in Settings, in advance where possible. You do not have to pay anything after such a change: the mode becomes paid only if you make a separate purchase or take out a subscription in the App Store.
• No compensation. You did not pay for the free mode, so a change to it, a restriction or its discontinuation does not by itself give grounds for a refund or compensation. This does not affect your subscription, access you have paid for or been given, free minutes, or your statutory rights, including those concerning a paid service (section 11).
• Limits of the mode. Accuracy is lower than with an adapter; the mode does not detect GPS spoofing or distortion (sections 3 and 4).

Access verification

Verify access with an internet connection before travelling. For Apple subscriptions, server verification of ownership is valid for no more than 24 hours; if it cannot be renewed, the app relies for up to 72 hours on the verified Apple proof of purchase this phone last saw itself, unless the entitlement has been revoked; for access we provide through a separate grant, the typical limit is up to 7 days; for free minutes, up to 24 hours from a signed server check. Current server parameters may set shorter limits; the current state is shown in the app. A cold start additionally imposes an offline allowance of up to 30 minutes, which may be shorter, including zero. This limits trust in time verification; it does not grant additional DR minutes. Without successful verification, DR can become unavailable despite valid payment and a downloaded map.

Your subscription works on all of your devices signed in to the same Apple account you bought it with: the entitlement is confirmed by a signed proof of purchase from Apple, so it works wherever you are signed in to that account. “Restore Purchases” brings the confirmation back on a new device and after a reinstall. We do not limit simultaneous use on several of your devices and do not require a transfer between them. If the subscription is not confirmed despite valid payment, contact support@neiv.app. This subscription does not support Apple Family Sharing; the app access rules in section 7 remain in effect.

Plans and charges

“Neiv DR Protection” offers monthly and annual auto-renewable subscriptions. Prices, currency, period and offer conditions are displayed on the subscription screen and before confirmation in the App Store. For users Apple determines to be eligible, an introductory offer provides 50% off the first monthly period once, followed by the full price. This discount does not apply to the annual plan. A referral discount applies under the programme rules and after confirmation of Apple's offer. Offer codes and promotional offers apply on the terms Apple shows when you redeem them. Your bank may apply its own currency conversion rules and fees.

The subscription renews automatically until cancelled. Manage it in iPhone Settings → your name / Apple Account → Subscriptions, or at https://apps.apple.com/account/subscriptions. You can cancel auto-renewal at any time; to avoid the next charge, we recommend doing so at least 24 hours before the period ends, as Apple may start processing renewal earlier. Cancellation alone does not refund amounts already paid or end a duly paid period. Deleting Neiv, stopping journeys or an in-app block does not cancel the Apple subscription. Apple gives advance notice of price changes and obtains consent where required under its rules; you can cancel auto-renewal.

Withdrawal and statutory remedies

You have a right to withdraw from a distance contract within the period provided by law, including 14 days where that right applies. Starting a digital service before this period expires has only the consequences prescribed by law, and only when requirements for your consent and proper confirmation of information have been met. General acceptance of the Terms or tapping a purchase button does not waive all refund rights.

If the app or paid service fails to conform to the contract, you may request that it be brought into conformity, seek a price reduction, or withdraw and receive a refund in cases provided by Ukrainian consumer protection and digital services law. We accept these claims at support@neiv.app. Exhausting free minutes, using the app or cancelling auto-renewal does not remove those rights.

Apple processes App Store payment refunds: https://reportaproblem.apple.com. You can apply there without contacting us first. We do not reject a lawful claim about our service merely because payment went through Apple or Apple refused a refund. A legally due refund or price reduction is carried out within the time and in the manner required by law, without an additional fee from us.

9. Referrals and the creator programme

Referral rules are available before entry at https://neiv.app/referral. They define verification conditions, rewards and deadlines. A friend's activation provides 60 minutes; their subscription provides the referrer with 50% off a future unpaid monthly charge after 14 days of verification, subject to a limit of 10 credited friends. Discounts do not stack on a single purchase. Annual subscribers can accumulate a balance; using the discount requires a monthly plan and the relevant Apple offer. The counter alone does not change Apple's bill. Rewards provide access or a discount, are not money, cannot be exchanged for money and cannot be sold.

The creator programme is not open in this edition: we accept no entries and award nothing for videos. Its rules will be published separately before entry opens; the material requirements below apply from that moment.

We may change or end a programme for future participation by giving notice in its rules. This does not cancel legitimately earned rewards. For confirmed abuse, we may cancel an improperly obtained reward, explaining the reason and allowing review. An App Store rating or review is not required for access or a reward; a positive rating is not required. Do not use the programme to manipulate App Store charts, search or reviews.

Label a promotional video made for a bonus with “реклама” (“advertisement”) and disclose the incentive. Do not make unsupported accuracy, compatibility or safety claims. Submit only material you are entitled to transmit, with the necessary rights to music, images and other people's voices. Submitting a video permits assessment of the application; advertising reuse requires separate, voluntary permission. Accepting these Terms does not grant that permission. Neiv's developer organises the programme; Apple is not a sponsor and is not involved.

10. Your data

Processing rules, recipients, retention periods and your rights are described in the Privacy Policy: https://neiv.app/privacy. Accepting the Terms is not consent to every type of data collection. You separately choose whether to send data to improve the app, and can change that choice in Settings → Data and Privacy. Refusal does not remove purchased features.

If you turn on “Traffic map”, you allow us to use the passes you send, free of charge and in aggregated form, to build and distribute a speed map to Neiv users. The aggregated map does not contain your journeys in an identifiable form; turning the feature off stops further collection but does not remove data already aggregated. Passes are neither collected nor published for the temporarily occupied territories, and for frontline oblasts the map is published without data about stops at intersections. Travel time based on the map is an estimate, not a guarantee.

Automatic AI analysis of your messages happens only with separate permission in the feedback form; you can withdraw it in Settings → Data and privacy, and refusing does not limit support or any feature of the app.

“Send nothing” concerns voluntary improvement data but does not exclude technical connections for maps, purchases, access verification and service protection. Infrastructure providers, including Cloudflare, receive technical connection data, including IP addresses. Pseudonymous data is not necessarily anonymous. Website forms use Cloudflare Turnstile to protect against automated requests; its rules are at https://www.cloudflare.com/turnstile-privacy-policy/.

Before you manually send a journey, video or other recording, review the displayed data contents and check your right to transmit them. For access, correction or deletion requests, contact privacy@neiv.app. We may ask only for information needed to handle the request securely.

11. Support, updates and service changes

We provide support through the in-app form (Settings → Feedback and help), support@neiv.app and, where the app shows a link, the Telegram bot @neiv_response_bot; our response target is 5 working days. This is a target, not a guarantee for every reply; mandatory statutory deadlines remain in effect. We provide updates necessary to keep the app in conformity with the contract, including security updates, and notify you of them and the consequences of not installing them. If a problem is caused solely by not installing a properly supplied update after notice and instructions, the law governs the consequences.

Other changes are possible for a valid reason: changes in law or Apple requirements, removal of a confirmed security threat, loss of a necessary third-party component, or a justified technical service update. We explain the content and reason for changes. They do not add charges for an already paid period or permit arbitrary removal of access.

A free feature that we provide voluntarily and separately from a paid service, including the “phone only” mode (section 8), may change, be restricted, become paid or be discontinued for the future under the rules of that mode. This does not affect access you have paid for: what you paid for remains governed by the contract and the law, and the paragraphs of this section apply to changes to a paid service. Such a move to payment requires nothing from you until you make a purchase yourself. This paragraph does not limit consumer rights that cannot be waived by contract.

If a change negatively affects access or use and the effect is more than minor, we provide advance notice that can be saved and reproduced unchanged, describing the change, date and withdrawal method. You may withdraw without charge within 30 days of receiving the notice or the actual change, whichever is later. This right does not arise on that basis if you can continue using the previous, unchanged version without extra payment and it conforms to the contract and law. Any legally due refund is determined by law.

The current app supports remote disabling of DR (including the “phone only” mode), remote disabling of automatic position determination and a minimum-version requirement. Outdated builds can lose access. For a confirmed security threat or mandatory legal requirement, we may immediately restrict the relevant feature or require an update; the scope and duration must be proportionate to the reason. We will explain the reason, consequences and next steps as soon as possible. This does not remove rights concerning an undelivered service.

We give advance notice of planned discontinuation of support or the service. For a paid service, we provide the proper access until the period ends or address a refund through Apple while preserving our statutory obligations. Service closure alone does not cancel auto-renewal.

12. Warranties and liability

Neiv is provided “as is” and “as available” to the extent permitted by Ukrainian law. We give no additional warranties of absolute accuracy, continuity, error-free operation or suitability for military, autonomous or emergency-rescue tasks. This does not exclude mandatory quality and safety requirements or conformity with our contractual promises.

IF YOU RESIDE IN THE UNITED STATES OR PURCHASED A NEIV SUBSCRIPTION ON THE U.S. APP STORE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT; WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OR LOST PROFITS; AND OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE APP DOES NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR NEIV IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR USD 50. These limitations do not apply to liability for death or personal injury, for intentional misconduct or to any other liability that applicable law does not allow to be excluded or limited, and they do not affect consumer rights that cannot be waived by contract. Some states do not allow these exclusions or limitations, so they may not apply to you.

We are responsible for applicable warranties. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund its purchase price. To the maximum extent permitted by law, Apple has no other warranty obligations for the app; other related claims, losses, liabilities, damages, costs and expenses are our responsibility. This does not limit separate statutory rights concerning the paid subscription.

We, not Apple, address user and third-party claims about the app and its possession or use, including product liability, compliance with legal requirements, consumer protection, privacy and similar claims. Liability is determined by law, taking into account the circumstances, causal connection and established amount of damage.

Liability for accidents, fines, vehicle damage or lost data, time or profit does not arise merely from using Neiv; grounds and extent of compensation are determined by law. These Terms do not limit liability for intentional breach, harm to life or health, or other cases where liability cannot legally be limited. Free access does not remove non-waivable rights; the contract does not take rights away from third parties who did not enter into it.

Extraordinary and unavoidable events, including military action, GNSS jamming or spoofing, electronic warfare or government action, may affect liability only to the extent their effect on the particular breach is established and the law permits it. Martial law, GPS absence or failures by Apple, Cloudflare or an operator do not by themselves provide automatic exemption. We give notice of the impact and take available steps to reduce its consequences; termination and refund rights for undelivered services remain protected.

13. Ending use and restricting access

You may stop using and delete the app. Cancel the subscription separately through Apple. We may restrict an installation on the server for confirmed payment circumvention, interference with service protections, unlawful use or another material breach of these Terms. If it can be remedied and there is no urgent threat, we first notify you and allow a reasonable time to remedy it. An urgent threat may justify immediate restriction followed by notice.

The notice explains the reason, consequences and review process. If the restriction was mistaken, we restore proper access and address the undelivered service as required by law. A complaint, refund request or refusal of voluntary data sharing is not a breach. Simply declining new obligations does not cancel already paid access without a proper procedure.

After termination, you retain rights regarding payments, personal data and obtaining content you supplied or created to the extent required by law. Non-personal content that must be returned is provided on request free of charge, without hindrance, in a commonly used machine-readable format within a reasonable time, subject to statutory exceptions. The absence of an export button does not remove these rights. Contact support@neiv.app or privacy@neiv.app.

14. Governing law, disputes and Apple rules

The contract is governed by Ukrainian law without removing protection under mandatory rules that apply regardless of the choice of law. Your relationship with Apple is governed by its separate terms for your country: https://www.apple.com/legal/internet-services/itunes/. Availability in the App Store does not permit violations of the law where Neiv is used.

We ask you first to describe the problem and desired resolution to support@neiv.app. This is voluntary and does not limit access to Apple, Ukraine's State Service on Food Safety and Consumer Protection, another competent authority or a court. Jurisdiction, time limits and court-fee exemptions are determined by law.

You represent and warrant that you are not located in a region subject to a U.S. Government embargo or designated by the U.S. Government as a terrorist-supporting region, and are not listed on any U.S. Government list of prohibited or restricted parties. Comply with the sanctions and export control rules of Ukraine and the United States that apply to you; do not use Neiv to evade those restrictions.

You and we acknowledge that Apple and its subsidiaries are third-party beneficiaries of this contract. Upon your acceptance, Apple has the right, and is deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary. Apple is not responsible for our app or its content in our place; this does not change Apple's obligations under its own contracts or the law.

15. Language, new editions and history

The Ukrainian edition is authoritative and prevails over the English translation in case of discrepancy. English is provided for convenience. This does not restrict statutory information or translation rights. If a provision is invalid, the rest remains effective insofar as the contract can exist without it; ambiguities are interpreted in accordance with Ukrainian consumer protection law.

Each edition has a date and version. History and a copy of this edition: https://neiv.app/terms/2026-10-14/. We publish a new edition with material changes to rights or obligations on the website with an explanation of the changes, and show it in the app in advance, within a reasonable period before it starts to apply to you; you can save its text unchanged. Section 11 sets the notice periods for changes that negatively affect access or use. Immediate measures required by law or needed to remove a confirmed security threat may apply at once; we notify you as soon as possible about those measures.

Where consent to new terms is needed, we request it expressly before they apply. A journey or website visit alone is not consent. You may decline new terms, cancel auto-renewal and exercise applicable termination and refund rights. Changes do not retroactively worsen an already paid period or a legitimately granted reward. Editorial corrections that do not alter rights or obligations do not require new consent.